Skip to content
Argos Returns Policy

Argos Returns Policy: How to Return to Argos In-Store & Online

Shopping at Argos is convenient, but sometimes you need to return an item. Whether you bought it in-store or online, knowing Argos’ returns policy helps. This guide will tell you everything you need to know about returning items to Argos.

What is the Argos Returns Policy?

Argos has a straightforward returns policy. You have 30 days from the date of purchase or delivery to return your item. The item must be unused, in its original packaging, and in a resaleable condition. Some items, like pierced jewellery and personalised goods, cannot be returned unless they are faulty.

You can also use the Argos Card as a payment method, which is provided by Home Retail Group Card Services Limited and regulated by the Financial Conduct Authority.

Argos Returns Policy

How to Return Items In-Store

Returning an item to an Argos store is easy:

  1. Visit any Argos store with your item and proof of purchase.
  2. Go to the returns point, where a staff member will assist you.
  3. Process the return: The staff will handle your return or exchange quickly.

Returning Online Purchases

For items purchased online, you have a few options:

  • Return to an Argos Store: Bring the item and your order details to any Argos store.
  • Arrange a Collection: For large or bulky items, you can arrange a home collection. This service is usually free. Customers can pay in advance for the collection service if required.
  • Post the Item: Return smaller items by post, ensuring you include your order number and details.

Argos Returns Policy

Payment Methods and Refunds

Argos accepts various payment methods, including One4All gift cards, Love2Shop cards, American Express, and business cards. When returning items, refunds will be processed back to the original payment method.

If you paid with an Argos eGift card, the refund will be credited back to the same card. Customers can also book a collection service up to a week in advance.

Returning Delivered Items

If you received an item via delivery, you can return it as follows:

  • Small items: Return to any Argos store or arrange a collection.
  • Large items: Use the live chat on the Argos website to arrange a free home collection.

Faulty or Damaged Items

If your item is faulty or damaged, here’s what to do:

  • Check the Product Support site: Argos’ Product Support page offers FAQs, video guides, and manuals to help resolve common issues.
  • Return within 30 days: If still faulty, return the item for an exchange, replacement, or refund.
  • After 30 days: If the item is under warranty, Argos will arrange a repair or replacement.

Items That Cannot Be Returned

Certain items are non-returnable unless faulty:

  • Pierced jewellery
  • Food and perishable items
  • Underwear.

argos returns

Returning Items Purchased from Sainsbury’s Collection Points

Items collected from Sainsbury’s can be returned to:

  • Sainsbury’s collection points
  • Argos stores within Sainsbury’s
  • Any Argos store

Refund Timelines

  • Card payments: Refunds can take up to 5 working days.
  • PayPal payments: Refunds may take up to 30 days.

Tips for a Smooth Return Experience

  • Keep receipts and packaging until you’re sure you won’t return the item.
  • Check the return policy before purchasing high-value items.
  • Use the original payment method for refunds.

Conclusion

Knowing the Argos returns policy makes your shopping easier. Whether you’re returning an item in-store or online, following these guidelines ensures a smooth process. Keep your receipts, maintain the original packaging, and use the appropriate return method for your items. Now you’re ready to handle any returns with ease.

FAQs

How long do I have to return an item to Argos?

You have 30 days from the date of purchase or delivery to return an item to Argos. The item must be unused, in its original packaging, and in a resaleable condition.

Can I return an item to Argos without a receipt?

No, you need proof of purchase to return an item to Argos. This can be a physical receipt or an email confirmation of your order.

Can I return an opened item to Argos?

Yes, you can return an opened item to Argos as long as it is unused and in its original packaging with all tags attached. If the item is faulty, you don’t need the original packaging, just the proof of purchase.

What items cannot be returned to Argos?

Certain items cannot be returned unless faulty. These include pierced jewellery, food, and underwear. Check the Argos website for a full list of non-returnable items.

How can I return a large item delivered to my home by Argos?

For large items, the quickest way to arrange a return is via Argos’ live chat. They will help you schedule a free collection from your home.

What if my Argos item is faulty or damaged?

If your item from Argos is faulty or damaged, you can return it within the first 30 days for an exchange, replacement, or refund. After 30 days, if the item is still under warranty, Argos will arrange a repair or replacement.

Can I return an Argos item to any store?

Yes, you can return your item to any Argos store, not just the one where you made the purchase. This also applies to items bought online.

Are Argos returns free?

Returns are free for most items, especially if you use the online returns process for items bought online. Argos provides a pre-paid postage label for free returns via post.

How will I get my refund from Argos?

Refunds are processed back to the original payment method. For example, if you paid with a One4All gift card or Argos eGift card, the refund will be credited back to that card.

How long does it take to process an Argos refund?

Refunds typically take up to 5 working days to appear in your account for card payments. PayPal refunds can take up to 30 days.

How do I return something to Argos that was partly or fully paid for using my Nectar points?

Return your item as you would normally. Argos will refund the Nectar portion of your payment as an Argos Gift Card (as they cannot refund Nectar points). The remainder, where applicable, will be refunded via the original payment method, such as cash or payment card. If you’re returning an item in-store, you’ll need to do this at a staffed till.

What happens if I don’t pick up my Argos order?

If you don’t collect your item within 7 days, your order will be cancelled, and you’ll be refunded via your original payment method(s). So, your points will be refunded back to your Nectar card, and if you part-paid, any balance will be refunded to your payment card.

I posted my item to Argos for a refund/replacement within 30 days. What happens now?

As soon as Argos receives your item back, they will sort out your refund or replacement. For replacements, please allow up to 2 weeks for postage time. For a refund, depending on how you’ve paid, it can take between 5 and 7 days to appear in your account (depending on your bank). PayPal refunds can take up to 30 days.

If I collect Nectar points and then return the items I purchased from Argos, will I lose my points?

Yes, if you return your items and receive a refund, you won’t receive the Nectar points for that order.