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Screwfix Returns: How to Return to Screwfix In-Store & Online
Shopping at Screwfix is convenient, but knowing their returns policy can make your experience even smoother if you need to return an item. Whether you’ve had a change of heart or there’s an issue with your purchase, understanding the returns policy Screwfix offers will help you manage returns effortlessly.
In this guide we cover everything you need to know about returning items to Screwfix, both in-store and online.
30-Day Money Back Guarantee
Screwfix offers a generous 30-day money back guarantee to ensure customer satisfaction. If you need to return an item, it must be unused, in a saleable condition, and in its original packaging. Make sure to include all component parts, promotional items, and any free gifts.
For in-store returns, simply take the item to your nearest Screwfix store. If there’s no store nearby or if you’re unable to visit, call Screwfix on 03330 112 112 to arrange a free collection.
Exclusions from the 30-Day Returns Policy
Certain items are excluded from the 30-day unwanted returns policy. These items include:
- Goods that are cut, mixed, or made to your specifications.
- Used macerators, toilets, and water pumps.
- Boilers, boiler parts, and boiler spares if the packaging has been opened.
Always check the catalogue or website for specific exclusions before making a purchase to fully understand the returns policy Screwfix enforces.
Returning Damaged or Incorrect Items
If you receive a damaged or incorrect item, it’s important to contact Screwfix as soon as possible with your order reference and product details. This ensures the issue can be resolved quickly.
For in-store orders, it’s best to check the goods before leaving the premises. If you notice a problem later, return to the store with the items for assistance.
Obtaining Spare Parts
Screwfix does not supply spare parts for all items. To find out if spare parts are available, check the item description and related products on the Screwfix website. Additional details may also be found in the Q&A section for the particular item.
For some products, spare parts may be available directly from the manufacturer. Refer to the instruction manual that came with your item for more information. If you need further help, contact Screwfix customer services.
Erbauer spare parts can be obtained from Sertronics, Screwfix’s approved repair agent. For support, contact Sertronics on 0330 124 8111.
Returning Items to Any Store
You can return items to any Screwfix store, regardless of where you bought them, unless they were delivered by an approved supplier. This includes items bought in another store, online, or over the phone. Providing the original order reference will speed up the return process. This flexibility is a key feature of the returns policy Screwfix offers to its customers.
Extended Warranty and Repairs for Power Tools
For power tools that develop a fault after 30 days, check if they are covered by an extended warranty. You can contact Screwfix for repair services or replacement products. Some manufacturers offer direct support and repairs, so refer to the warranty information and reach out to them if necessary.
Contacting Screwfix for Further Assistance
For additional help with returns or specific queries, you can:
- Call Screwfix customer services at 03330 112 112.
- Visit the Screwfix website and use the live chat feature or send an email.
Conclusion
Screwfix’s returns policy makes shopping with them more convenient and worry-free. Whether you need to return an item due to a change of mind or because it’s faulty, Screwfix has a clear and customer-friendly process in place. Understanding the returns policy Screwfix offers can make your shopping experience more convenient and worry-free.
FAQs
What is the Screwfix returns policy for online orders?
The returns policy Screwfix offers includes a 30-day money-back guarantee for online orders. Items must be unused, in a saleable condition, and returned in their original packaging with all components and promotional items included. Contact Screwfix customer service at 03330 112 112 to arrange a return.
Can I return an item to any Screwfix store?
The returns policy Screwfix offers allows you to return items to any store, even if you didn’t buy them at that specific location. This applies to items purchased online, over the phone, or in another Screwfix store. Ensure you have the original order reference when making the return.
How do I return a faulty item to Screwfix?
If you receive a faulty item, the returns policy Screwfix offers requires you to contact customer service immediately with your order reference and product details. For in-store purchases, check the goods before leaving the store. If you find a fault later, return the item to any Screwfix store for assistance.
Are there items excluded from the Screwfix 30-day returns policy?
Yes, some items are excluded from the returns policy Screwfix offers, including goods that are cut, mixed, or made to your specifications, used macerators, toilets, water pumps, and boilers, boiler parts, or spares with opened packaging. Check the catalogue or website for specific exclusions.
Can I get a refund if my item is damaged or incorrect?
If your item is damaged or incorrect, the returns policy Screwfix offers requires you to contact customer service as soon as possible with your order reference and product details. They will assist you in resolving the issue and arranging a refund or replacement.
Does Screwfix offer free returns?
Yes, the returns policy Screwfix offers includes free returns. If you can’t return an item to a store, contact Screwfix customer service at 03330 112 112 to arrange
How do I get spare parts for Screwfix products?
For spare parts, check the item description and related products on the Screwfix website. You can also refer to the instruction manual. For Erbauer spare parts, contact Sertronics at 0330 124 8111. Some spare parts may be available directly from the manufacturer.
What should I do if my power tool develops a fault after 30 days?
If your power tool develops a fault after 30 days, check if it is covered by an extended warranty. Contact Screwfix for repair services or a replacement product. Some manufacturers provide direct support and repairs, so refer to the warranty information and contact them if needed.
Can I return an unwanted item without the original packaging?
To qualify for a return under the returns policy Screwfix offers, items must be in their original packaging and in a saleable condition. Ensure all components, promotional items, and free gifts are included. Without the original packaging, the return may not be accepted.
How do I contact Screwfix customer services for returns?
You can contact Screwfix customer services by calling 03330 112 112 for assistance with the returns policy Screwfix offers. They can help you arrange returns, address issues with damaged or incorrect items, and provide assistance with any other queries related to the Screwfix returns policy.