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Red by Dufry

Red by Dufry: Your Guide to Red by Dufry the Airport Savings App

Curious about Red by Dufry? This loyalty programme is here to make your airport shopping and travel experiences better. As a member, you get special discounts, exclusive gifts, and VIP invitations that make every purchase and trip more enjoyable.

Whether you’re picking up perfumes, electronics, or travel essentials at the airport, Red by Dufry ensures you get the best deals and perks.

In this guide, we cover everything you need to know about Red by Dufry. From how to sign up to the fantastic benefits you’ll enjoy, we’ve got all the details to help you make the most of your airport shopping and travel experiences.

Red by Dufry

What is Red by Dufry?

Red by Dufry is the loyalty programme of the Dufry group, designed to reward loyal customers with special benefits and discounts while travelling. As a member, you get instant discounts on luxurious perfumes, high-end electronics, and travel essentials at participating Dufry shops.

Besides discounts, Red by Dufry members receive gifts and exclusive experiences with top brands, such as premium skincare sets or invitations to brand launch events. These unique perks set Red by Dufry apart from other loyalty programmes.

Red by Dufry

Joining the Dufry Loyalty Programme

Joining the Dufry loyalty programme is easy and open to anyone aged 18 or above. First, download the Red by Dufry app, available on both iOS and Android. After downloading, complete your profile to start enjoying the benefits.

When you register, you’ll automatically get Silver status. This comes with its own perks, like a loyalty discount on your purchases. It’s a great way to kick off your experience with the Dufry loyalty programme.

red by dufry world duty free stores

Earning and Using Dufry Points

Earning Dufry points is simple. Start by joining both the Red by Dufry programme and the British Airways Executive Club. Link your Red by Dufry account to your British Airways Executive Club account to collect Avios points.

Every time you shop at World Duty Free stores, you earn 1 Avios for every £1/€1 spent on items like:

  • perfumes
  • skincare
  • sunglasses
  • drinks
  • toys

New members get an extra treat with 250 bonus Avios on their first shop at any World Duty Free store at London Heathrow. This makes your first shopping experience even better.

To collect your points, always show your QR code at the checkout. This helps you accumulate points and grants you access to special benefits and loyalty discounts. Just present the app at the checkout and you’re all set.

With points adding up every time you shop, you’ll soon be climbing the ranks of the Dufry loyalty programme. Let’s look at what it takes to achieve Gold and Platinum status and the exclusive benefits that come with them.

red by dufry app

Achieving Gold and Platinum Status

The Dufry loyalty programme has three membership levels:

  • Silver
  • Gold
  • Platinum

Accumulating points through purchases in Dufry stores is the key to achieving Gold and Platinum status. Here’s how it works:

  • For every Euro spent, you earn 5 points towards reaching higher status levels.
  • Once you reach Gold status, you’ll enjoy up to a 7% discount on products in selected Dufry stores.
  • If your Gold Tier status isn’t updated in the app immediately, wait up to 7 days. If it still doesn’t update, customer support is there to help.

Platinum status is the top level of the Dufry loyalty programme, offering up to a 10% discount on products in selected Dufry stores. This level is for the most loyal customers, and the benefits reflect that loyalty.

red by dufry app

Downloading and Using the Dufry App

The Dufry app is your go-to tool for managing your loyalty account and accessing travel perks. Available in the Apple App Store and Google Play Store, you can download the app for both iOS and Android devices. This makes it super easy to keep track of your points and status wherever you are.

Inside the app, you can check your status points directly in your account, making it easy to see how close you are to reaching higher membership levels. Finding your RED BY DUFRY number is simple just log into the app and select ‘my card’ from the menu. With everything you need right at your fingertips, the Dufry app really makes your travel experience better.

Beyond managing your account, the app offers a personalised travel experience and QR code access to exclusive third-party services and discounts. With data identifying features and strict use and confidentiality policies, let’s explore these offerings.

Personalised Travel Experience

One of the best parts of the Dufry app is how it personalises your travel experience. Through the app, you get instant notifications and special offers right on your phone, making your travel more enjoyable. For example, you might get a notification about a sale on your favourite perfume just as you walk by a World Duty Free store. These timely alerts make sure you never miss a great deal.

The app tailors these notifications based on your travel history and preferences, so the offers you get are always relevant and interesting. Whether it’s a discount on something you’ve bought before or a special deal at your next destination, the Dufry app keeps you informed and engaged.

Plus, the app gives you updates about exclusive deals and discounts available at your travel destinations, including offers on computer equipment. This means you can plan your shopping and activities even before you get there, making your trip more efficient and fun.

QR Code Access

QR code access is another handy feature of the Dufry app. After joining the programme, you can find a QR code under the Wallet section of the app to enjoy benefits. This QR code acts as your digital key to unlock exclusive services and discounts from partner companies.

Using the QR code is easy. Just follow these steps:

  1. Show the QR code on your phone when making purchases at any World Duty Free store to earn points.
  2. If you can’t access your QR code, try closing and reopening the app or restarting your phone.
  3. Checking for app updates or contacting customer support can also help if you run into issues.

The QR code also lets you scan for exclusive member discounts in stores. This seamless integration makes it easy to enjoy all the perks of being a Red by Dufry member.

red by dufry app

Exclusive Benefits in Dufry Stores

Being a Red by Dufry member means you get access to loads of exclusive benefits and discounts in Dufry stores. From day one, you can enjoy special offers and promotions. These discounts cover a wide range of products, making your shopping both fun and affordable.

Silver members get up to a 5% discount on products in selected stores, while Gold members enjoy up to a 7% discount. If you reach Platinum status, you can get up to a 10% discount on products in selected stores. The more you shop, the more you save with these discounts.

Besides discounts, members get VIP vouchers for extra savings in Dufry stores. These vouchers give you access to special sales and promotions that others don’t get. It’s one of the many ways Dufry thanks its loyal members.

Members can also use airport VIP lounges, adding a bit of luxury to their travel. Just show your QR code at the till to enjoy these perks and make the most of your Dufry membership.

world duty free stores

Customer Support and Assistance

If you have any questions or issues with your Red by Dufry account, the customer service team is ready to help. You can contact them via email at clientservice@dufry.com. They are quick to respond and make sure your experience is smooth.

If you have trouble logging in, try these steps:

  1. Use the ‘forgot your password’ link on the registration page to get an email with instructions.
  2. Close and reopen the app or restart your phone.
  3. Update the app.
  4. If the problem continues, contact customer support via email.

It might take up to 7 days for points to show up in your account. If they don’t appear after this time, reach out to customer support. They are dedicated to helping you get the most from your membership.

world duty free stores

Conclusion

Joining the Red by Dufry program gives you loads of benefits and rewards that make your travel and shopping better. From earning points and moving up the membership levels to getting personalised notifications and using QR codes, the Dufry app makes it easy to enjoy your travel perks.

Moving from Silver to Platinum status is simple and rewarding. Each level offers bigger discounts and perks, showing how much Dufry values your loyalty. The Dufry app’s features, like personalised travel tips and QR code access, make being a member even better.

So why wait? Download the Dufry app today, join the Red by Dufry program, and start enjoying all the benefits designed to make your travels more enjoyable and rewarding.

FAQs

How do I join the Red by Dufry program?

Joining the Red by Dufry program is easy. Just download the Red by Dufry app, fill out your profile, and you’ll instantly get Silver status.

How can I earn Dufry points?

You can earn Dufry points by linking your Red by Dufry account to your British Airways Executive Club account. You’ll earn 1 Avios for every £1/€1 you spend at World Duty Free stores.

What are the benefits of achieving Gold and Platinum status?

Reaching Gold or Platinum status comes with great discounts. Gold members get up to 7% off, and Platinum members get up to 10% off products in selected Dufry stores. These savings can really add up!

How do I use the QR code in the Dufry app?

Using the QR code in the Dufry app is simple. Find it in the Wallet section of the app and show it when you make a purchase to earn points and get exclusive discounts.

How can I contact customer support if I have issues?

If you need help, you can reach customer support by emailing clientservice@dufry.com. They’re ready to assist you with any questions or problems you might have.