TK Maxx is loved for its amazing bargains and rapidly changing assortments. These rapidly changing assortments create a unique shopping experience often referred to as a ‘treasure hunt’.

But what do you do if you need to return something? Don’t worry, we’ve got you covered. Here’s a simple guide to the TK Maxx returns policy, whether you bought your items in-store or online.

What is TK Maxx Returns Policy?

The TK Maxx return policy is pretty straightforward. You have 28 days to return your purchases, whether you bought them online or at a local TK Maxx store. Just make sure you keep your receipt as proof of purchase.

The return policy does not affect your statutory rights.

How to Return Items In-store at TK Maxx

Returning items in-store is easy. Just take the item and your receipt to the shop floor of your local store. Make sure the item is in its original condition, with all tags attached and in its original packaging. If you have all of this sorted, the staff will help you with a refund or an exchange.

How to Return Items Bought Online at TKMaxx.com

If you bought something online and need to return it, here’s what you do. Fill out the returns form that came with your order. Pack the item securely and include the returns form in the package. Then, send it to the following address:

TK Maxx Returns DHL Supply Chain Unit 1 Waver Way Rugby CV23 0XF

Standard delivery takes up to 5 working days and is a more economical choice for returning items.

Remember to keep your proof of postage. Returns sent by post are at your own cost. Once TK Maxx gets your item, they’ll process the refund to your original payment method within 3-5 working days.

Gift Returns

If you’ve received a gift from TK Maxx that you don’t want, you can still return it. All you need is the gift receipt. When you return the item with the gift receipt, you’ll get a TK Maxx or Homesense gift card for the same value. This way, you can pick something else you like from the store. If you do not have access to the original payment method, you can opt for store credit instead.

Tips for a Smooth Return Experience

• Keep all the packaging and tags: Make sure items are returned in their original condition with all tags attached.
• Always keep your receipt or despatch note: This serves as your proof of purchase.
• Check the item’s condition: Items should be unused and in a new condition unless returning due to a fault.
• Know what items can’t be returned: Some items like underwear, pierced jewellery, and perishables can’t be returned unless faulty.

Conclusion

Returning items to TK Maxx is simple if you follow these guidelines. Whether you’re returning to a local store or by post, make sure items are in their original condition with tags attached.

Keep your proof of purchase and be aware of items that can’t be returned. By following these steps, you can enjoy a hassle-free return process.

FAQs

What is TK Maxx’s return policy?

TK Maxx allows you to return items within 28 days of purchase to any TK Maxx store if you have your receipt. For online purchases, you also have 28 days from the dispatch date to return items either in-store or by post, with your despatch note as proof of purchase.

Can I return an item bought online to a TK Maxx store?

Yes, you can return items bought online to any local TK Maxx store. Make sure to bring the item, your despatch note, and ensure the item is in its original condition with tags attached.

How do I return items bought online by post?

To return items by post, fill out the returns form included with your order, pack the item securely, and send it to the following address: TK Maxx Returns DHL Supply Chain Unit 1 Waver Way Rugby CV23 0XF Make sure to obtain proof of postage as returns are at your own cost.

What items cannot be returned to TK Maxx?

You cannot return perishable items, pierced jewellery, and items that are sealed for personal hygiene reasons if they have been unsealed. Additionally, customisable goods cannot be returned unless faulty.

Can I return a gift to TK Maxx without a receipt?

If you have a gift receipt, you can return the item for a TK Maxx or Homesense gift card of the same value. Without a receipt, returns might not be accepted.

How long does it take to receive a refund from TK Maxx?

Refunds are processed within 3-5 working days after TK Maxx receives the returned item. The refund will be credited back to your original payment method.

Can I exchange an item bought online from TK Maxx?

TK Maxx does not offer exchanges for items bought online. If you need a different size or colour, place a new order online and return the original item for a refund.

What should I do if my TK Maxx item arrives damaged?

If your item arrives damaged, visit your local TK Maxx store with the despatch note to arrange a refund. Alternatively, contact TK Maxx customer service with details and photos of the damage.

How can I return pre-loved items to TK Maxx?

Pre-loved items can only be returned online, not in-store. Ensure these items are returned with their original packaging, original authenticity stickers, certificate of authenticity, and tags attached using the pre-paid packaging provided. The returned item must be in the same condition as it was when sold to qualify for a refund.

What if I lose my TK Maxx despatch note or receipt?

If you lose your despatch note, include a note with your name, billing address, telephone number, email address, order number, product description, and reason for return. For in-store returns, having the original receipt is important for processing.