Skip to content
Sports Direct Returns Policy

Sports Direct Returns Policy: How to Return Sports Direct Purchases

Shopping at Sports Direct can be a great experience, especially when you know their policies. Whether you’re buying in-store or online, understanding how returns work can save you a lot of hassle. Here’s our guide to help you out.

What is the Sports Direct Return Policy?

Sports Direct allows returns for both in-store and online purchases within 28 days. The 28-day return period starts from the date the items are delivered. In-store purchases can be returned to any store with proof of purchase for a credit note or exchange, and faulty items will receive a full refund.

Online purchases must be returned via the returns portal, with items unused, in original packaging, and all tags attached. Certain items like swimwear, underwear, and personalised products cannot be returned for hygiene reasons. Refunds are processed within 28 days of receiving the returned items.

sports direct returns policy

In-Store Returns at Sports Direct

If you’ve bought something in-store, you have 28 days to return it. Here’s how it works:

  • Where to Return: You can return your item to any Sports Direct stores.
  • What You Need: Make sure you have proof of purchase like a till receipt or bank statement.
  • Refunds and Exchanges: You can get a credit note or an exchange. If the item is faulty, you’ll get a full refund.
  • Items You Can’t Return: For hygiene reasons, you can’t return swimwear, underwear, pierced jewellery, or personalised items.
  • Returns Address: If you need to send back items, use the returns address provided and obtain proof of postage.

Online Returns at Sports Direct

Returning online purchases is easy but requires a few steps. Follow these:

  • Repack Items: Ensure items are unused, unworn, unwashed, and in their original packaging with all tags attached.
  • Login to Returns Portal: Use your order number and email address to log into the returns portal on the Sports Direct website.
  • Select Return Service: Choose your preferred tracked returns service. Options include print at home, paperless, and collection services. Various delivery service options are available to ensure your return is processed smoothly.
  • Shipping Label or QR Code: You’ll get a shipping label or QR code via email to use at your chosen drop-off or collection point.
  • Track Your Return: You’ll receive an email once your returned item is received. Processing usually takes a few days, but refunds can take up to 14 days to appear in your account.

sports direct returns policy

Things to Note

  • You have 28 days from the delivery date to return your order.
  • Items like personalised products, sealed items for hygiene reasons, and goods that deteriorate or expire rapidly can’t be returned. This includes swimwear, underwear, pierced jewellery, and certain health and beauty products.
  • If your item is faulty, incorrect, or over 10kg, contact customer services before returning it.
  • Don’t combine multiple orders in one parcel, as it may delay your refund.

Contacting Customer Services

For any issues or questions, reach out to customer services through the Sports Direct website. They can help with order tracking, returns, and other queries.

Handling Refunds and Exchanges

Refunds are processed using the same payment method you used originally. If you paid with a gift card, the refund will be issued back to a gift card. Ensure you include all necessary details and proof of purchase when returning items for a smooth refund process.

sports direct returns policy

Conclusion

Understanding Sports Direct’s return policy helps you shop with confidence, whether you’re buying in-store or online. Keep your proof of purchase, ensure items are in their original condition, and use the returns portal for a hassle-free return process. If you have any issues, contact customer services for assistance.

FAQs

Can I return items bought from Sports Direct in-store online?

No, items bought in-store must be returned to a Sports Direct store. Online orders, including Click & Collect, cannot be returned in-store.

What is the return address for Sports Direct online purchases?

For online returns, send items to: Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY.

How long does it take to get a refund from Sports Direct?

Refunds are processed within 28 days of receiving the returned item. You will be notified via email once the refund is processed.

Can I return items to Sports Direct without a receipt?

No, you must provide valid proof of purchase, such as a till receipt or bank statement, to return items.

Are there items that cannot be returned to Sports Direct?

Yes, items that cannot be returned include personalised products, items sealed for hygiene reasons, and items that deteriorate rapidly. This includes swimwear, underwear, pierced jewellery, and certain health and beauty products.

Can I exchange an item at Sports Direct for a different product?

Exchanges are only possible for the same product. If you want a different item, you need to return the original and place a new order.

How do I return faulty items to Sports Direct?

If you receive a faulty item, contact customer services before returning it. Faulty items can be returned for a full refund.

Do I have to pay for return shipping to Sports Direct?

Yes, return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Can I track my return to Sports Direct?

Yes, using the returns portal, you can choose a tracked returns service and monitor the return process.

How are refunds issued for items bought with a gift card at Sports Direct?

Refunds for items purchased with a gift card will be issued back to a gift card or as an e-voucher up to the original value. Any remaining balance will be refunded to the other payment methods used.