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ASOS Returns Policy

ASOS Returns Policy: How to Return Your Order in 2024

Shopping online at ASOS is convenient and fun, but knowing the returns policy ASOS offers is just as important. Whether something doesn’t fit or you’ve simply changed your mind, understanding the ASOS return policy can save you time and hassle.

This guide will walk you through the relevant returns period, how to accept returns, and what you need to know about delivery costs and original packaging.

What is ASOS Return Policy?

Returning items to ASOS is straightforward. If you’re in the UK, returns are free and trackable. You have 28 days from when your order was delivered or made available for collection to send it back.

ASOS doesn’t include a returns note in the parcel because they’re paperless, but you won’t need one. All returns must follow ASOS’s original condition and fair use policies.

asos return policy

Steps to Place Your Return

  1. Log into ‘My Account’: Open ‘My Orders’ and select ‘Create Return’ for the order you wish to return.
  2. Select Items and Reasons: Choose the items you’re returning and provide the reasons for your return.
  3. Find a Drop Off Point: Search for your nearest drop off point and select ‘Place Return’. You’ll receive a QR code via email.
  4. Package Your Return: Place your return items in any secure packaging.
  5. Drop Off Your Parcel: Take your parcel and QR code to your chosen drop off point.

Please note that the responsibility for the returned items lies with the customer until the parcel remains with ASOS.

asos return policy

Packing Your Return

Make sure all the items you’re returning fit in one parcel. If they don’t, you’ll need to create a separate return for the extra items, which will have its own QR code and tracking number. You can use any packaging as long as it’s secure. Shoes should be returned with the original shoe box to ensure a full refund.

ASOS encourages you to send back any used ASOS packaging for recycling if your local facilities don’t accept it. Depending on the drop-off point you choose, make sure your parcel doesn’t exceed the size limits:

  • EVRi: 15kg, 120x60x60cm
  • Royal Mail: 20kg, 61x46x46cm
  • ASDA toyou: 25kg, 90x60x60cm
  • InPost lockers and shops: 15kg, 41cm x 38cm x 64cm

asos returns

Dropping Off Your Return

You’ll select your drop-off point when placing your return. If you change your mind, your QR code can be used at any location offering the same returns service. Here’s where you can find drop-off locations for each carrier:

  • EVRi Drop Off: Check which locations offer the print in store option.
  • Royal Mail Post Office Finder: Use the Filters tool to see which Post Offices offer print returns label services.
  • ASDA locations: Find your nearest ASDA drop off.
  • InPost locker and shop finder: InPost lockers are available 24/7 and can be found in locations like train stations and supermarkets.

If you choose to return through another method, you’ll need to pay for the return yourself. Always keep your proof of postage. So certain items, such as underwear and swimwear, cannot be returned if the hygiene seal is broken.

asos returns

Waiting for Your Refund

You can track the progress of your return using the tracking number found in the ‘My Returns’ tab in ‘My Account’ or in your drop-off confirmation email. Refunds take up to 10 calendar days to reach the ASOS warehouse and another 10 working days to appear in your account, depending on your bank or card issuer.

Items returned in an unsuitable condition, such as worn or damaged, will not be eligible for a refund.

Special Considerations

Your delivery cost may be refunded in certain cases, such as if your entire order was faulty or incorrect.

If you’re on the Isle of Man, you can return your parcel via the EVRi Collection Service.

Remember, always keep your proof of postage in case you need to contact ASOS. Following these steps ensures a smooth and hassle-free return process, making your shopping experience with ASOS even better.

Customers’ safety is paramount, particularly for hygiene-sensitive items like underwear and swimwear, which cannot be returned if the hygiene seal is broken.

asos returns

Conclusion

Understanding the ASOS return policy is essential for a smooth online shopping experience. By following the guidelines for the relevant returns period, using the correct drop off point, and ensuring your items are in the same condition as when you received them, you can easily return your unwanted items. Remember to keep your proof of postage and be patient while waiting for your refund.

FAQs

How do I return an item to ASOS?

To return an item, log into your ASOS account, go to ‘My Orders’, select the order you want to return, and follow the steps to create a return. You’ll receive a QR code via email to use at your chosen drop off point.

What is the relevant returns period for ASOS?

You have 28 days from the date your order was delivered or made available for collection to return your items to ASOS.

Are returns to ASOS free?

Yes, returns from the UK are free and trackable. Make sure to use the provided QR code and drop off your parcel at a designated drop off point.

Can I return items from multiple orders in one parcel?

No, you should create a separate return for each order. Each return will have its own QR code and tracking number.

What if my parcel exceeds the size limits for drop off points?

Make sure your parcel does not exceed the size limits set by your chosen carrier. For EVRi, the limit is 15kg and 120x60x60cm. For Royal Mail, it is 20kg and 61x46x46cm. For ASDA toyou, it is 25kg and 90x60x60cm. For InPost lockers and shops, it is 15kg and 41cm x 38cm x 64cm.

What should I do if I lose my QR code for returns?

If you lose your QR code, you can find it again in the ‘My Returns’ section of your ASOS account or the email sent to you.

How long does it take to get a refund from ASOS?

It takes up to 10 calendar days for your return to reach ASOS’s warehouse and be processed. After that, it can take a further 10 working days for your refund to reach your account, depending on your bank or card issuer.

Can I exchange an item at ASOS?

No, ASOS does not offer exchanges. You can return the unwanted item for a refund and place a new order for the correct item.

What items cannot be returned to ASOS?

Items that cannot be returned include face coverings and face and body products that have been opened, underwear and swimwear with broken hygiene seals, and pierced jewellery if the seal has been tampered with or is broken. Items like face coverings and underwear must have the hygiene seal intact to be eligible for return.

What should I do if I receive a faulty or incorrect item?

If you receive a faulty or incorrect item, follow the same return steps but specify the reason for return as ‘faulty’ or ‘incorrect item’. Check ASOS’s website for more information on returning such items.

Can I use any packaging to return my ASOS items?

Yes, you can use any secure packaging to return your items, not necessarily the original one. Just ensure that the parcel is properly secured to prevent any damage.

What is the ASOS fair use policy?

ASOS monitors returns activity. If they notice an unusual pattern, such as excessive returns or suspected wearing and returning of items, they may deactivate the account involved. If you believe this is a mistake, contact ASOS Customer Care.