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asda returns

ASDA Returns: How to Return ASDA Purchases In-Store & Online

Shopping at ASDA is fantastic due to its wide range of products and affordable prices. But what do you do if you need to return something? Whether your purchase was in-store or online, ASDA has made the returns process straightforward and hassle-free.

This guide covers everything you need to know about ASDA’s returns policy, ensuring you have a smooth and satisfying shopping experience.

ASDA’s Returns Policy

ASDA’s return policy is straightforward and customer-friendly. You can return most items within 30 days for a full refund or exchange, whether you made your purchase online or in-store.

However, some items cannot be returned. These include:

  • Perishable Goods: Food and other perishable items cannot be returned.
  • Personal Hygiene Products: Toiletries, underwear, and swimwear cannot be returned once opened.
  • Mattresses: Once opened, mattresses cannot be returned.
  • Gift Cards and Vouchers: These items cannot be returned or refunded.
  • Personalised Items: Custom or personalised items are non-returnable unless faulty.
  • Media Products: CDs, DVDs, and video games must be unopened and in their original packaging to be eligible for return.
  • Third-Party Vendor Items: Products supplied by third-party vendors, as indicated in the product description, cannot be returned to ASDA stores.

To make the return process smooth, ensure you have your receipt or proof of purchase.

asda returns policy

How to Return In-Store Purchases

Returning an item you bought in-store is simple. Just follow these steps:

  1. Visit Any ASDA Store: Take your item to any ASDA store.
  2. Bring Proof of Purchase: Make sure you have your receipt or proof of purchase.
  3. Check Item Condition: Ensure the item is in its original condition and packaging.
  4. Process Your Return: The store staff will help you process the return and provide a refund or exchange.

asda returns policy

How to Return Online Purchases

Returning items bought online from ASDA is also straightforward. Here’s a step-by-step guide:

  1. Log into Your Account: Go to the ASDA website and log into your account.
  2. Request a Return: Select the items you want to return and request a return. You will receive an email with a QR code.
  3. Prepare Your Parcel: Pack your items securely, ideally using the original packaging.
  4. Return to ASDA: Take your parcel and QR code to the collection point at your ASDA store. Scan the QR code to simply print your returns label.

asda returns policy in store

Returning Through ASDA Groceries Delivery

Did you know you can start an ASDA return for George.com items through your ASDA Groceries delivery? Here’s how:

  1. Place Your Groceries Order: Order your groceries from ASDA as usual.
  2. Hand Over Your Return Parcel: Give your return parcel to the ASDA delivery driver.
  3. Wait for Your Refund: Sit back and wait for your refund to be processed.

PayPal and eVoucher Refunds

If you paid with PayPal, your refund will go to your PayPal account within five days. If you used an eVoucher, the refund will be credited back to your George.com account. For exchanges, you can send back home-delivered items for a refund and place a new order.

Returning Multiple Items

To return multiple items, go to your account and select all the items you want to return. This will bundle your returns into one request. Pack all items into one parcel and follow the usual return steps.

Items You Can’t Return In-Store

Some items can’t be returned to an ASDA store, especially those supplied by third-party vendors. To return these items, call ASDA customer service at 0800 952 0101. They will arrange a collection.

The lines are open Monday to Sunday, from 8am to 10pm. Please note that the return policy applies to items purchased from UK mainland stores.

ASDA’s 100 Day Guarantee for Clothing

For George clothing or George Home products, ASDA offers a 100-day satisfaction guarantee. You can return these items within 100 days with proof of purchase for an exchange or refund. This applies to George branded products only and excludes watches, jewellery, hair accessories, indoor and outdoor furniture, and mattresses.

asda returns policy in store

Conclusion

Knowing ASDA’s returns policy helps you shop with confidence. Whether you’re returning items bought in-store or online, the process is designed to be simple and hassle-free. Always keep your receipts, use the original packaging when possible, and follow the specific return instructions for different products.

FAQs

Can I return an ASDA purchase without a receipt?

Yes, you can return an item to ASDA without a receipt, but you may only get an exchange or a gift card for the item’s current selling price.

How long do I have to return an item to ASDA?

You have 30 days to return most items to ASDA for a full refund or exchange. George branded clothing and home products have a 100-day return policy.

Can I return items bought online to an ASDA store?

Yes, you can return items bought online to any ASDA store by following the return process on the ASDA website and bringing the QR code and parcel to the store.

How do I get a refund for an online purchase at ASDA?

Log into your ASDA account, request a return, pack your items, and take the parcel to an ASDA store or collection point. The refund will be processed once ASDA receives the item.

Can I return George clothing items to any ASDA store?

Yes, George clothing items can be returned to any ASDA store within 100 days with proof of purchase.

What should I do if my ASDA online return label is not printing?

If your return label is not printing, contact ASDA customer service for assistance. You can also use the QR code provided in the return request email at the ASDA collection point to print the label.

Are there any items that cannot be returned to ASDA?

Yes, certain items like mattresses, personal hygiene products, and third-party vendor products cannot be returned to ASDA stores. Check the product description for specific return instructions.

How long does it take to get a refund from ASDA?

Refunds are typically processed within a week, specifically 5-7 working days, after

Can I return multiple items in one parcel to ASDA?

Yes, you can bundle multiple items into one parcel when returning to ASDA. Select all items for return in your account and pack them together.

Can I exchange an item bought online from ASDA?

Exchanges for online purchases are processed by returning the item for a refund and then placing a new order for the desired item.