Understanding the Zara returns policy can save you time and hassle, whether you shopped online or in-store. The Zara return policy is known for its ease and straightforward nature, making the process as smooth and simple as possible. Here’s our easy-to-follow guide to help you with returning items to Zara.

Returning an Online Order to Zara

If you’ve made an online purchase from Zara, you have a couple of options for returns. You can either return your items to a Zara store or use a drop point.

Returning your items to a Zara store is free and simple. This option is available for both online purchases and in-store buys. Just bring the items you want to return along with your returns QR code or purchase receipt. If you can’t make it to the store yourself, someone else can do it for you.

Alternatively, you can drop off your return package at a designated drop point for a fee of £2.95. To do this, request a return through your Zara account or the link in any order-related email if you made a guest purchase.

Follow the shipping instructions you receive via email, choose your preferred delivery company, and drop off your return at your chosen point. Note that this option is available only for online purchases.

Preparing Your Return Package

Using the original packaging is ideal, but if you no longer have it, any other packaging will do, as long as it’s sealed properly to prevent loss.

Items must be returned in the same condition as they were received, including being unused, in original packaging, and without any damages or signs of wear. Including a purchase receipt is not necessary. Just follow the instructions in your return request email.

You can find your return label in the Returns section of your account or via the link in your order email. If you receive a QR code instead of a label, follow the instructions in the email without needing to print it.

Returning Items from Different Orders

You can return items from different orders in one shipment. Select all items during the return request and indicate the number of packages needed.

Returning an Online Order Placed at a Store

The method of return depends on your payment method. Customers can return online purchases for free at any Zara store in the UK, highlighting the sustainability aspects of this policy.

If you paid in-store, return the items at a Zara store. If you used an online payment method, you can return the items in-store or request a return via the Zara website or app.

Conditions for a Return

To successfully complete a return, make sure to meet the following conditions:

• For online shopping, you have 30 days from the shipping date.
• For in-store shopping, you have 30 days from the purchase date.
• Items must be in their original condition with all labels intact.
• Certain items, like underwear, must have their hygiene sticker intact.

Refunds

Your refund will be processed to the original payment method once the return is completed.

Conclusion

Returning items to Zara is straightforward when you understand their policy. Remember to act within the return periods and keep your packaging intact. We hope this guide has been helpful in making your return process as smooth as possible.

FAQs

How long do I have to return an item to Zara?

For online purchases, you have 30 days from the shipping date to return your items. For in-store purchases, you have 30 days from the date of purchase.

Can I return items bought online to a Zara store?

Yes, you can return online purchases to any Zara store. Just bring the items you want to return along with your returns QR code or purchase receipt.

Do I need the original packaging to return items to Zara?

Using the original packaging is preferred, but you can use any other packaging as long as it’s properly sealed to prevent the items from getting lost.

How do I get a return label for my Zara order?

You can find your return label in the Returns section of your Zara account or via the link in your order email if you made a guest purchase.

Can I return items from different orders in one shipment to Zara?

Yes, you can return items from different orders in one shipment. Select all items during the return request and indicate the number of packages needed.

What if I don’t have a QR code for my Zara return?

If you don’t have a QR code, you can use the link in any email related to your order to access your return instructions.

Are there any items that cannot be returned to Zara?

Certain items, like underwear, must have their hygiene sticker intact to be returned. Additionally, some large Zara Home items may require special handling.

How will I receive my refund from Zara?

Your refund will be processed to the original payment method once the return is completed. This includes credit cards, PayPal, and gift cards.

Can I return a Zara purchase if I lost the receipt?

For online purchases, you don’t need to include a purchase receipt. For in-store purchases, having the receipt helps, but you can also use your Zara account or order emails to process the return.

What do I do if the return period expires for my Zara order?

If the return period expires, you may not be able to return the items. It’s important to act within the specified return periods: 30 days from the shipping date for online orders and 30 days from the purchase date for in-store buys.