Understanding the Next returns policy can save you time and stress, whether you’re returning an item to a store or through online methods. This guide will help you navigate the process smoothly, ensuring you get your refund or exchange without any hassle.

How to Return Items In-Store at Next

Returning items to a Next store is straightforward and hassle-free. Here’s how to do it:

Bring Your Receipt for In-Store Returns

To return an item, you’ll need to bring your receipt. This proof of purchase is essential for processing a refund back onto your debit or credit card, which is the same card you used to pay. Ensure the cardholder is present with the original card used for the purchase. If the card isn’t available, the store will issue a refund onto a Next Gift Card.

Lost Your Receipt? Here’s What to Do

If you’ve lost your receipt, don’t worry. Speak to a team member in-store; they might offer you an exchange for the item.

28-Day Return Window for Regular Purchases

You have 28 days to return any unworn items purchased from a Next store, provided they are in new and unused condition. This policy applies to all items except those bought from outlet or clearance stores.

Return Policy for Outlet and Clearance Stores

For items bought from outlet or clearance stores, the return window is shorter. You have 10 days to return these items, and they must be in a new and unused condition. Note that items marked with an orange ‘I’m Not Perfect’ tag, indicating minor faults, are non-returnable.

Returning Sale Items

Items purchased during a sale or Christmas decorations must be returned within 10 days. Ensure these items are also in their original, unused condition.

How to Return Items Purchased Online at Next.com

Returning items bought online is convenient with several options:

Returning Online Purchases by Courier

1. Prepare Your Parcel: Attach the returns label to the outside and place the returns note inside.
2. Arrange Collection: Log into your Next account to arrange a courier collection on a preferred day. Ensure you do this in advance to secure your preferred date.
3. Collection Charge: A £2.50 collection charge will be deducted from your refund.

Returning Online Purchases by Post

1. Request a Returns Label: Print a returns label from your Next account or text ‘Returns Label’ followed by your customer number to 60235.
2. Send Your Parcel: Drop off your parcel at a Post Office. A £2.50 charge applies for postal returns.

Using Evri ParcelShop and Lockers for Online Returns

1. Find a ParcelShop or Locker: Use the Evri website to locate your nearest location.
2. Prepare Your Parcel: Place items in a parcel bag, attach a returns label, and follow the instructions at the Evri terminal.
3. Cost: Each return via Evri costs £2.50, and lockers are accessible 24/7 for added convenience.

Things you Need to Know About Next’s Returns Policy

28-Day Return Window: You have 28 days from the day after you receive your items to return them. The warranty covers manufacturing faults or defects of the frame construction from the date of delivery and requires proof of purchase when making a claim. Items must be in original condition and packaging.

Full Refund: Items returned within this period qualify for a full refund.

Late Returns: Items returned after 28 days will be refunded via an eVoucher, usable in-store or online.

Faulty Items: Faulty items can be returned without any charges.

How to Use Return Vouchers from Next

If your items are returned after the 28-day period, you’ll receive an eVoucher instead of a refund. Here’s how to use it:

• In-Store: Present your eVoucher at the till.
• Online: Select ‘Gift Card / eVoucher Payment’ at checkout. Enter the Card Number and Unique Pin from your eVoucher email. The eVoucher is valid for 6 months, and you’ll receive a reminder 4 weeks before it expires.

Special Considerations for Next Returns

If you received an eVoucher for a faulty item, contact customer service to rectify this. You can use the eVoucher alongside other payment methods like debit card or PayPal for your purchases.

Contact Information for Next Customer Service

For further assistance, reach out to Next’s customer service at 0333 777 8000. Remember to check with your service provider for any call charges.

Conclusion

By following this easy guide, you can handle returns efficiently at Next, whether you shopped in-store or online. Understanding the Next returns policy and the various return methods ensures a hassle-free experience, making your shopping smooth and stress-free.

FAQs

How long do I have to return an item to Next?

You have 28 days from the day after you get your items to return them to Next. This applies to both in-store and online purchases, as long as the items are in their original condition and packaging.

Can I return items to a Next store without a receipt?

If you’ve lost your receipt, speak to a team member in a Next store. They might offer you an exchange for the item, but a refund will generally need the original receipt.

Are Next returns free?

No, Next returns aren’t free. There’s a £2.50 charge for returns by post or through Evri ParcelShops and lockers. If you arrange a courier collection, a £3.99 charge will be deducted from your refund.

How do I return items bought online from Next?

Returning items bought online from Next is easy. For courier returns, arrange a collection through your Next account. If you prefer to return by post, print a returns label from your account or request one via text. For Evri ParcelShops and lockers, use a returns label and drop off at a convenient location.

Can I return used items to Next?

No, Next doesn’t accept returns on used items. Items must be in new, unused condition and in their original packaging to be eligible for a return.

What if I return an item to Next after 28 days?

If you return an item to Next after the 28-day period, you’ll get an eVoucher instead of a refund. The eVoucher can be used both in-store and online and is valid for 6 months.

How do I use an eVoucher from Next?

Using an eVoucher from Next is simple. In-store, just present it at the till. Online, select ‘Gift Card / eVoucher Payment’ at checkout and enter the Card Number and Unique Pin from your eVoucher email.

Can I return sale items to Next?

Yes, but sale items and Christmas decorations must be returned to Next within 10 days of purchase. They must also be in their original, unused condition.

What should I do if I receive a faulty item from Next?

If you get a faulty item from Next, you can return it for a full refund without any return charges. Contact Next customer service if you need help.

How long does it take to process a refund from Next?

Once your return is received by Next, it usually takes about 10 working days to process the refund. The refund will be credited to your original payment method.