Looking to return a recent purchase from New Look? Whether you bought it in-store or online, this guide covers all the details to help you with returns, exchanges, and refunds smoothly.

What is New Look’s Returns Policy?

New Look allows returns of any item within 28 days, including sale items and items purchased with promotional discounts. Items must be unworn, in their original condition, and returned with a valid order number or receipt. Refunds are issued to the original method of payment and in the original tender currency.

In-Store Returns at New Look

Returning items to a New Look store is straightforward. Here’s how it works:

How Long Do You Have to Return Items?

You have 28 days from the purchase date to return any item, including sale items and those purchased with promotional discounts. The 28-day period starts from the date on your receipt.

Conditions for In-Store Returns

• Items must be unworn and in their original condition.
• You need a valid receipt or proof of purchase.
• Refunds will be issued to the original method of payment and in the original tender currency.
• Sale items purchased in-store are eligible for exchange only, not a refund.

Steps for In-Store Returns

• Visit Any New Look Store: Take your item to any New Look store in the country of purchase.
• Bring Necessary Documentation: Bring the receipt and the payment card used for the purchase.
• Ensure Item Condition: Make sure the item is in its original condition.

Returning Online Purchases

For items bought online, the process is slightly different but still simple:

How to Return Online Purchases

• Initiate Return: Visit the New Look website and use the returns portal to create your return. You can also obtain a QR code online to create a return label.
• Print Returns Label: Attach the returns label to your parcel. If you used a QR code, follow the instructions to complete the process.
• Drop Off Parcel: Drop off your parcel at the designated location.

Conditions for Online Returns

• Items must be unworn and in original condition.
• Include the order number and proof of purchase.

Refunds for Online Purchases

• Refunds for online purchases will be issued to the original method of payment.
• Make sure to drop off your parcel within 28 days from the date you received the items.

Returning Items Bought with Promotional Discounts

Returning items purchased with promotional discounts follows the same rules:

• Items must be unworn and in original condition.
• Bring or include a valid receipt or proof of purchase.
• Refunds will be processed to the original method of payment.

Conclusion

Understanding the New Look returns policy ensures a hassle-free experience whether you’re returning items in-store or online. Always check your receipts, keep items in their original condition, and follow the guidelines for a smooth return process. Happy shopping!

FAQs

What is New Look’s returns policy?

New Look allows returns of any item within 28 days, including sale items and items purchased with promotional discounts. Items must be unworn, in their original condition, and returned with a valid order number or receipt. Refunds are issued to the original method of payment and in the original tender currency.

Can I return online purchases to a New Look store?

Yes, online purchases can be returned both in-store and online. Make sure to create your return via the New Look returns portal and bring your valid order number to the store.

What are the conditions for returning sale items at New Look?

Sale items purchased in-store can only be exchanged, not refunded. For online sale items, the same 28-day return policy applies, and they must be unworn and in original condition.

How do I return an item purchased with a promotional discount?

Items purchased with promotional discounts follow the same returns policy. They must be unworn, in original condition, and returned within 28 days with a valid receipt.

What should I do if I lost my receipt?

Without a valid receipt or order number, returns may be processed as store credit instead of a refund. Always try to keep your receipt or proof of purchase.

How can I return my online order via mail?

For online returns, create a return through New Look’s portal, print the returns label, and attach it to your parcel. Drop off the parcel at designated locations such as Yodel, InPost, or Royal Mail, each costing £2.95.

Can someone else return an item on my behalf?

Yes, someone else can return an item on your behalf if they have the receipt and the original payment card. Refunds will still be issued to the original payment method or to a New Look gift card if the original card isn’t available.

Why can’t I return in-store purchases to the warehouse?

The payment information for in-store purchases is not stored in the order system, so returning these items to the warehouse will not automatically process a refund. They must be returned to a store.

What happens if the security tag is left on my item?

If a security tag is left on an item, take it back to any New Look store with your receipt, and they will remove it for you.

How long does it take to process a refund?

Refunds can take up to 15 working days from the date you send your parcel back to New Look. You will receive an email once your refund has been processed.